FAQs

Orders.

Q: How soon can I expect my order?
A: Orders are typically shipped within 24 hours Monday - Friday. Once your order is shipped you will receive an email with tracking number. It usually takes up to 5 business days for you to receive the order.

Shipping. Returns. Exchange.

Q: How much is the shipping?
A:  We have wide selection of shipping options within the US, including USPS first class package; USPS priority mail; and USPS priority mail express.

Q: What if I need to return my order?

A:  We have a 30 days return/exchange policy. Customers can can return your sunglasses within 30 days after receiving your package and are responsible for the shipping back costs. All returns/exchanges should be returned to us in its original condition.

Q: Can I exchange my sunglasses?
A:  We have a 30 days return/exchange policy.

Q: Where do you ship?
A:  Currently we ship to all US states (except Alaska and Hawaii).

Q: What if my package is lost or stolen?
A: We ship packages via USPS. As soon as USPS package status says “delivered” - the package is considered to be in the customer’s possession. If your package tracking status is “delivered” and you still did not receive it  - please contact your local post office.

Quality. Care.

Q: What is the best way to clean my sunglasses?
A: Clean your sunglasses using warm water and mild dish soap to rinse them off and dry them with a soft cloth. Never use hot water, dry cloth materials or paper towels as these may either scratch the lenses or damage the coating.

Q: How durable are my Seeba Eyewear sunglasses?
A: Our sunglasses are made of the high quality and durable materials like acetate, stainless steel, TR90, and others. In order to prolong the durability of your sunglasses, we recommend storing them in the protective cases they are received, follow cleaning instructions, avoid leaving them in direct sunlight in the car, or placing them face down on any surface.

Product. Lenses.

Q: What materials are used in the production of Seeba Eyewear sunglasses?
A: All of our sunglasses are made of the high quality and durable materials: acetate, stainless steel, TR90 and others.
 
Q: What materials are used in the production of lenses?
A: Seeba sunglasses:
Polarized lenses, PC (Polycarbonate), Nylon and TAC (Triacetate Cellulose).
Different lenses have different characteristics and quality properties. All of our sunglasses offer 100% UV protection while the majority have polarized lenses to reduce glare. PC lenses are used for some rim structures. Nylon lenses have better tenacity and used in rimless models.
Polarized lenses are very thin generally, the lightest.

Boom Boom sunglasses:
BBG801 and BG802 lenses are Polarized. BG803-BG812 lenses are TAC (Triacetate Cellulose)
Q: What is TAC?
A: New technology TAC (Triacetate Cellulose) polarized lenses offer superior visual and polarization clarity. They are hard coated to resist scratching and block out 100% of all harmful UV rays up to 400 nanometers. They're also lightweight and impact resistant.


Q: What are polarized lenses and what are their advantages?
A: Polarized sunglasses provide superior glare protection. They contain a special filter that blocks intense reflected light, reducing glare. Polarized lenses eliminate the interfering shine that occurs when light is reflected from smooth, flat, shiny surfaces (e.g. the beach, a large water body, or the mountains). These sunglasses are recommended those who spend a lot of time in conditions of excessive brightness such as beachgoers, outdoors enthusiasts, and other active individuals.

Q: What are the different lens categories and how are they different?Lens categories, characteristics and recommendations.

Fit.

Q: How do I know the sunglasses will fit my child?

A: You can see the recommended age range in the “Frame Fit” section of each model. Please note that the indicated age range is for general guidance and not all kids fall within these ranges.

Q: Where can I find my sunglasses measurements
A: These are found on the inside of the temple (also known as arm) in a standard format that represents three measurements: lens width, bridge width, and temple length. For example, you may find 54-18-139 in the temple of your sunglasses, which represents lens width of 54 millimeters (mm), bridge of 18 mm, and temple of 139 mm long.

Payment.

Q: What payment methods do you take?
A: We take major cards/payment companies like American Express, Discover, MasterCard, PayPal, and Visa.

Contact.

Q: How can I contact Seeba Eyewear?   
A: You can email us at contact@seebaeyewear.com.
 
Q: How quickly can I expect a response from the Seeba Eyewear team?
A: We're working hard to deliver a great experience. We'll do our best to get back to you on your inquiry within 24-48 hours during our business hours (10 am - 4 pm PST Monday - Friday).